The company responded to say that they were unable to ship the coin because of circumstances outside its control. Two months went by without any tracking number or information from the company. The customer bought a coin and was told there would be a few weeks before the coin shipped.
One complaint was related to delivery problems. The customer indicated that they were satisfied with this solution.
The company agreed to let the customer keep the coin free of charge, refunding the money they were charged. The customer left a message with the salesman and didn't receive any reply. The representative they talked to said they would need to be connected to the salesman who sold the coins. Then they were sent the silver eagle anyway, and their card was charged for that price. The company placed the customer on a Do Not Call list.Īnother complaint said that the customer tried to buy the National Treasures package, but their customer service representative kept upselling a more expensive silver eagle package. Since the funds were never withdrawn, there was no refund to process. Apparently they reached out to get in touch, but the customer never replied. The company replied to say that the reason for the delay was that the customer's debit card was declined.
The company said they would process a refund, but the customer hadn't yet gotten their money back. In addition, they struggled to connect with anyone at the company who would help. Two months after placing the order, they decided they would cancel because it was taking too long. After paying with a debit card and receiving their confirmation number, they waited months without hearing anything. One complaint says that the customer ordered a package deal of the top five 2020 silver coins. Even if you get what you bought, you might have to wait longer for the delivery than with another company. Right away, this indicates that you might be misled about the nature of the coins you're buying. One was related to advertising, and three were related to delivery issues. Nine of the complaints were related to issues with a product. The company holds an A+ rating with the Better Business Bureau, but they have had thirteen complaints in the past three years. It's difficult to verify the authenticity of forum posts, so take these anecdotes with a grain of salt. However, this company might actually have been a different one from Westminster Mint. In the end, the person had to cancel their debit card through their bank and have a new one issued. When this person tried to contact the company, they couldn't get through to a customer service representative. The company told this customer that their debit card would be charged. This was after their initial order arrived. The damage to the coins would make them difficult to resell.Īnother person posted on the same forum thread to say that after placing an order with the company, they started receiving coins that they didn't order. They didn't blame Westminster for the condition, but they did say that they would use a different dealer in the future.
It seems like the condition of the coins is what the customer had paid for. They said they regretted trusting the cheap prices from Westminster Mint and wished they had spent a little more on a better quality coin.
But they also said that every coin they ordered had a visible crack in it. In addition, they hadn't gotten a response to their phone calls or emails to the company, even though they used the official channels.Ī week after that, they updated again to say that they received their metals. Unfortunately, the person with the missing items said that they still hadn't received their order several weeks later. He further said that the person who didn't receive their items should contact him personally to solve the issue. He said that the company aims to do its best by their customers. The president of the company did respond to the forum post. When they tried to contact the company, nobody answered. Apparently they had placed an order but never received their items.
We found one person asking on a coin forum whether anyone else had ever worked with the company. There are other customer reviews on third party websites that indicate people have had bad experiences. Despite their A+ rating with the Better Business Bureau, there have been thirteen complaints filed against the company in the past three years.